TKC Customer Support Service Co., Ltd.(TCSS)

Providing help desk services where our specialized staff responds to systems-related inquiries

TKC Customer Support Service Co., Ltd. (TCSS) is a fully-owned subsidiary of TKC Corporation that specializes in providing call center services. Our well-trained specialized staff answers phone calls and responds to email inquiries from accounting firms and their clients, local governments, and other users.

At TKC Customer Support Service Co., Ltd. (TCSS), about 270 staff members (“communicators”) offer customer support services with a mission to provide accurate, prompt, and courteous help desk services. TCSS handles inquires on the operation and setup of systems from accounting firms and their clients as well as local governments, and provides guidance on what to do in the event of system failure.
TKC System My Support, which is operated by TCSS, began providing services on a nationwide level starting in October 2018 and is used by 6,400 member firms and 92,000 of their clients as of December 2023.
Many female staff members play active roles at TCSS. The company provides rigorous education and training so that even employees who lack experience in call center operations can work with a sense of security for many years. TCSS also works to create a pleasant workplace environment with spacious, stress-free offices and five spaces where employees can take a break depending on their mood and physical condition (the book café, tatami space, massage room, silent room, and resting room).
Moreover, an in-house day care service (Tokoshie Day Care Center) was established to create a workplace environment that supports working parents. There is also a nursing room equipped with a refrigerator on the premises that protects the privacy of working mothers, established as part of the company’s efforts to create an environment that encourages women to return to work after childbirth.
TCSS’s pleasant workplace environment was featured in the call center trade journal “Call Center Japan” and received the Excellent Environment Award for Office Environments at the Contact Center Awards 2019. In October 2023, TCSS was awarded the highest “three star” ranking for the third consecutive year by HDI-Japan, the Japanese branch of HDI (the world’s largest membership association for the support services industry), in its ranking benchmark, attesting to the highly regarded service quality provided by TCSS.

Awarded three stars

Awarded three stars in the HDI-Japan ranking benchmark, the association’s highest rating

Book café

Japanese-style room with recessed-floor horigotatsu counters

Silent room

Tokoshie Day Care Center