Management Principle and Basic Policy for Management
Aiming to Win "Gratitude", "Trust", and "Respect" from our Customers
The company motto of TKC is "Jiri Rita" ("self-interest is in the realization of others' interest"), and the management principle of "Contribution to our Customers" is the specific guideline for our activities.
Contribution to our Customers, our management principle, means to explore every possibility for the success of our customers' businesses, to be passionate about making it happen, and to take actions with persistence. We believe this is the only way to win gratitude, trust, and respect from our customers in our effort to achieve our business objectives of "defending the business area of public accountants" and "improving administrative efficiency of local governments."
Based on this recognition, TKC expresses the meaning of "self-interest is in the realization of others' interest" as "our joy is to contribute to our customers", and stipulates the following Basic Policy for Management to have our employees implement the principle in their specific tasks.
Basic Policy for Management
- Strive for the ultimate goal of unsurpassed marketing activities
- Strive for the ultimate goal of unsurpassed innovations
- Practice balanced scorecard management
This Basic Policy for Management was derived from the management principle, and at TKC all employees work in line with one of these three items. Our managers have the mission of "strive for the ultimate goal of unsurpassed marketing activities", and the system development departments "strive for the ultimate goal of unsurpassed innovations." The sales departments have their mission of "practice balanced scorecard management" in which they carry out support activities for the growth and prosperity of all customers.
"Strive for the ultimate goal of unsurpassed marketing activities" means, among other things, (1) striving to provide services beyond customers' expectations through thinking hard about what we should do from their perspective, making thorough preparations and taking actions; and (2) understanding the essence of the customers' missions in society, capturing every opportunity to expand the area of business where they can actively engage themselves, and taking the lead in supporting them so that local communities highly appreciate their existence.
To "strive for the ultimate goal of unsurpassed innovations" means, among others, to (1) promptly capture any signs of "opportunity" for contributing to customers in light of the business objectives of TKC, through collecting information about changes in laws and social systems in Japan, and by following excellent examples practiced by other companies; (2) develop our internal structures that maximize our strengths on the basis of the principle of selection and focus; and (3) with the recognition that "customers are our partners for the development of products and services", be seriously concerned about customers' proposals, questions and complaints, and analyze them in a systematic manner to help develop our ideas about new products and services.
And, further, to "practice balanced scorecard management" means to understand through the strategy map TKC's corporate vision and the path that leads to its achievement, to have a deep understanding of the strategic position and expected roles of each department, and to practice the PDCA management cycle through clarifying "product strategy" and "market strategy" from the customer's perspective.
It is our desire to empower tax consulting firms and their clients for their success in business and prosperous professional lives both mentally and economically. In our local government businesses, we desire to contribute to the development of local communities through helping to enhance administrative efficiency and promote the welfare of residents even further. We are committed to exploring the ideal state of our products and services from our customer's perspective in line with the Management Principle and Basic Policy for Management, and making our utmost efforts in developing, offering, and implementing the systems that achieve our customers' success.