Approaches Made by the System Development Departments

Provide Support Based on Outstanding Innovations for Customers Bearing Critical Social Responsibility

The mission of the systems development departments is to strive for the ultimate goal of unsurpassed innovation as described in the Basic Policy for Management.
The systems development departments consist of the Systems Development Research Centers in charge of developing systems for accounting firms, their clients and large-scale companies, and the Systems Planning Headquarters and Systems Development Headquarters undertaking the development of systems for local governments. A total of over 900 staff members, including engineers designing and developing the systems and customer support personnel, work to achieve our Management Philosophy, “ Contribution to our Customers.”
The basic approach we take in designing and developing our systems is determined based on the requests and proposals that arise from the practice of our customers. For TKC, customers are our partners for development, so it all begins by listening to what our customers tell us.
For example, the systems TKC offers for accounting firms (certified public tax accountants and certified public accountants) are developed based on deliberation by the System Development Committee of the TKC National Federation, the members of which are the users. Through such collaboration with customers, every top manager and employee thinks seriously about “things that inconvenience and trouble customers” and “how our systems could be useful” at the starting point of every system development project.
Users of TKC systems are certified public tax accountants, certified public accountants, attorneys, corporate managers and public employees. Because all of these customer groups are professionals engaged in knowledge-intensive services, the theoretical foundation of the systems we provide must be grounded in the accounting discipline, business science and legal areas including the commercial code, civil code, tax laws and administrative law.
At the same time, it is essential that our systems are fully compliant with any amendments to the laws and regulations in a timely manner. That is why our systems development demands the constant pursuit of professionalism.

System Development Committee of the TKC National Federation

In addition, to achieve greater “Contribution to our Customers”, we must constantly generate outstanding innovations, and to do so, consider the four changes-changes in the legal system, changes in the social system, changes in IT, and changes in customers’ sense of values-as opportunities. It is becoming increasingly important to build a good workplace environment and enhance the capabilities of our human resources.
To respond to the trust of our customers bearing high levels of social responsibility, we make it a group-wide policy to continue our initiatives in acquiring the latest technologies and improving skills.
The available training systems and qualifications acquired by officers and employees of the systems development departments as of December 2021 are shown below.

Training for new employees

Systems development